CRIVO D’ESTILOS UNIPESSOAL LDA.
Tax identification number: 509632319
Rua do Monte no. 51, 4760-510 Vila Nova de Famalicão, Portugal
Email: suporte@crivoportugal.com

Depending on how the website is used, the following data may be processed:

identification and contact details;
billing and delivery information;
order details and purchase history;
communications with customer support;
technical and browsing data;
marketing and cookie preferences.

CRIVO® does not receive or retain the full details of the cards used for payment.

Personal data may be processed in order to:

manage accounts, orders, payments, deliveries, returns and customer support;
issue tax documents and comply with legal obligations;
prevent fraud and protect the website;
analyse and improve the service, subject to consent where required;
send marketing communications where consent or another applicable legal basis exists.

Personal data may be shared only to the extent necessary with service providers that support CRIVO®’s activities, including hosting, technical maintenance, payment processing, invoicing, carriers, customer support, marketing and analytics providers, as well as with competent authorities where required by law.

Personal data is retained only for as long as necessary for the purposes for which it was collected and for the applicable statutory retention periods.

billing and transaction data: for the applicable statutory period;
account and customer support data: for as long as necessary for the customer relationship and the establishment, exercise or defence of legal claims;
marketing data: until consent is withdrawn or the data subject objects;
technical data and cookies: in accordance with the periods indicated in the cookie settings.

Appropriate technical and organisational measures are adopted to reduce the risk of loss, alteration, unauthorised access or disclosure. No system is entirely infallible and absolute security cannot therefore be guaranteed.

Under the applicable rules, data subjects may request access, rectification, erasure, restriction, portability and object to processing. They may also withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Requests may be sent to suporte@crivoportugal.com. Additional information that is strictly necessary to verify the identity of the requester may be required.

Data subjects may lodge a complaint with the Portuguese Data Protection Authority, Comissão Nacional de Proteção de Dados, without prejudice to any other available remedies.

Subscription to the newsletter is voluntary and may be cancelled using the link included in the messages. An email address provided for a restock alert is used to manage that request and send the relevant notification.

The use of cookies and similar technologies is explained in the Cookie Policy.

The website and online shop are intended for persons aged 18 or over. CRIVO® does not knowingly collect personal data from persons under the age of 18.

This policy may be updated whenever the processing activities or applicable legal requirements change.

Last updated: 21 July 2026.